Lost Horizon Festival – Privacy policy

PRIVACY POLICY

WHO WE ARE

Lost Horizon take your data privacy and your trust seriously. The following privacy policy is to set out clearly when and why we collect and use any of your data. How we store it and when we might disclose it to others. We never sell, rent or trade email lists or personal information to other companies for marketing purposes.

We use industry standard technology and operational security in order to protect your personal data, but no website can be completely secure and so please notify us if you have any concerns. We will let you know in the unlikely event of a breach of personal data.

DATA PROTECTION AND PRIVACY

We have a legal obligation to protect your personal data and use it line with all applicable laws concerning the protection of personal data (including the Data Protection Act 1998, General Data Protection Regulations, the Data Protection Bill herein collectively referred to in this policy as the ‘data protection laws’).

If you are just visiting our website we will not collect your data.

We may automatically collect information about your use of the site, for example browsing patterns, however, information collected like this does not show any personal data. This data is only used to analyse and manage our website.

Please be aware that any personal data you provide on chat rooms, message boards and social media groups becomes public information.

We will ask for your personal details in forms when you subscribe for specific services or events. Will only be held for the legitimate purpose made clear at the time of collection. We may share this data with our partners if its necessary for delivering the service that you have opted to use, ticketing or a competition for example.

If you sign up to our text messaging service or app your mobile phone number will be passed to our mobile text messaging service provider.

When you purchase merchandise you will be redirected to our online store provider, Shopify, to complete the payment transaction. Shopify have their own data management policies.

Occasionally there may be instances where we will require you to provide additional personal information, some of which may be sensitive (for instance for accessibility, lost property, feedback/complaints). We will always tell you why we are collecting your information and how we will use it.

We reserve the right to access and disclose personal data to comply with all applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect the rights, safety or property of Lost Horizon, website users or others.

NEWSLETTER AND MAILING LISTS

As part of the registration process we collect personal information. We use that information to tell you our latest news, information on ticket and event updates, videos and photos. We also use it to update you on information that you have asked us to tell you about. We don't rent or trade email lists with other organisations and businesses.

We use a third-party email newsletter provider, Mailchimp, to deliver our newsletters. We gather statistics around email opening and click-throughs using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see here. You can unsubscribe to general mailings at any time of the day or night by clicking the link at the bottom of the email.

DATA RETENTION

We only hold your personal data on our systems for as long as is necessary for the relevant purpose. If you want us to remove your details from your subscriptions then you can email us at hello@losthorizonfestival.com any time to request this. Please put ‘Personal Data’ in the subject heading.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to view, amend, or delete the personal information that we hold in line with UK data protection law.

If you have any further questions or comments concerning your privacy, wish to access your personal data held about you, delete, or update information we hold about you, please contact hello@losthorizonfestival.com(please put ‘Personal Data’ in the subject’). In order to verify your request we wmay require identification (e.g driving licence, passport, birth certificate, council tax bill, vehicle registration document).

You have the right to lodge a complaint in relation to the processing of your personal data with the Information Commissioner’s Office, the public body responsible for information rights. More information can be found on their website at https://ico.org.uk, or you can write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/concerns

Tel: 0303 123 1113